FTD Files for Bankruptcy: What Does This Mean for the Floral Industry?

As many of you are aware, FTD Companies filed for Chapter 11 bankruptcy last week. While this news isn’t necessarily surprising considering some of FTD’s recent struggles, it has certainly created some concern in the floral industry since so many of us have relied on their wire service and products to help us run our businesses.

While this announcement isn’t good news for investors and likely signifies the end of FTD as a publicly traded company, it isn’t time for florists to panic just yet. FTD has stated that all customer deliveries will continue and said they have reached a tentative deal to sell their flower delivery business in North and South America to Nexus Capital. They also have offers on two of their subsidiaries: Personal Creations and Shari’s Berries; and are selling their International business to the Wonderful Co.  – the private company that also owns Teleflora.

This is a situation that I am keeping a close eye on and I will update you whenever new information is available. In the meantime, you can check out some of my thoughts on the FTD bankruptcy in the video below. Please feel free to call me or send me an email if you have questions or concerns that you’d like to discuss.

FTD filed for Chapter 11 bankruptcy last week leading stock shares to drop about 75% of their value. While this may likely be the end of FTD Companies as a publicly traded company and bad news for investors, florists who rely on FTD for wire orders and service need not worry just yet.

Shopping for Father’s Day...At a Flower Shop?

Since flowers aren’t usually the first idea that comes to mind when people are looking for Father’s Day gift ideas, your shop may easily get overlooked if you aren’t marketing correctly. But that doesn’t mean you should pass up this excellent opportunity to ring up a few more sales.

Normally you want customers to think of you when they think of flowers, but how many of them will remember that you have plants and gift items as well?

Even though many shops have the word “gifts” in their name, it’s easy for the non-floral offerings to get overlooked by customers – especially if the items aren’t prominently displayed in the store or on the website.

Shopping for dad isn’t always easy, but you can help inspire your customers with some fun and unique gifts ideas that can’t be found anywhere else - and best of all...you deliver!

Gift baskets

Now is the perfect time to showcase your gift baskets. In addition to the pre-made baskets, you normally carry, be sure your customers know that you’re able to create custom baskets especially for them at whatever price point they desire. Don’t forget to promote any unique or locally-made goods included in the basket that make it exclusive to your store. If you don’t already have gift baskets available, it is easy to create them around almost any theme you can imagine.

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Plants

Father’s Day is also an excellent time to feature your selection of plants. Plants are almost always a safe choice for Father’s Day thanks to their simple care and hearty nature. Plants make fantastic gifts that come in a wide variety of sizes and shapes to fit nearly anyone’s budget. If you have them off by themselves in a separate section of your store, make sure to have plenty on display in high-traffic areas.

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Offering other suggestions

Cut flowers may not be big sellers for you on Father’s Day, but with the right marketing approach, you can assist your customers with some unique and unusual items they may not have even known you had available. Make sure your customers are aware of ALL the options you have for them and be sure to suggest add-ons to make this Father’s Day gift one-of-a-kind.


Do you need help promoting your shop for Father’s Day? Bloomerang Solutions is here to assist! Whether it’s social media marketing or Google Adwords, we’re ready to help your business bloom! Give us a call at (941) 806-1911 or leave us a comment below.

Who Do You Trust to Handle Your Marketing and Social Media?

Thirty years ago, I helped my father in his flower shop by writing out the statements and mailing out bills. This was a very important task back then if we expected to get paid because most accounts in those days were invoiced. When computers took over that task we knew were witnessing the evolution of technology but we had no idea at the time how heavily we would rely on it for every aspect of our business going forward.

Even though many tasks have been made easier and more efficient than we ever thought possible, it still takes a new skill set to take advantage of these features and many small companies can’t afford to hire someone to effectively master and properly operate the programs necessary to be successful with the technology.

In order to run a successful business, you need to make smart decisions that often require utilizing different levels of effective trade secrets or strategies in order to achieve that success. But what happens when new marketing opportunities like social media or pay-per-click advertising come along?

These are not only ways to run your business better, but they are also opportunities that need custom strategies. When they are working correctly and effectively, they could be the difference between success and failure for your business, but is now the right time to add several full-time marketing specialists to your payroll?

Specialized employees don’t come cheap but hiring inexperienced employees to handle your marketing could prove to be even more costly. With something so important as the survival of your business on the line, do you really want give up that much responsibility to a fresh-out-of-school employee simply because they "know the lingo" of social media?

If so, it's important to first learn exactly what these so-called "socially connected" kids know and find out exactly how they plan on utilizing your social media accounts. They may talk a good game and know how to get your listings live and looking nice, but do they know how to properly utilize all the available business features? How are they measuring results for you? Are they constantly searching for the next new strategy that will give you an edge? Can they tell a good idea from a bad one? And most importantly, is the person doing all this for you going to stay with you for 5 or 10 years? If they leave, what will you do?

There's a lot more to consider when hiring marketing and social media professionals for your business because there is a lot more on the line. Social media for business is a completely different animal than posting selfies and memes. Remember, everyone you meet can call themselves a "photographer" because they carry a nice camera in their pocket, but that alone is not a good reason to hire them to shoot your wedding.

As with most things in life, you usually get what you pay for when it comes to marketing. Unfortunately, most small business owners don't have the resources to hire full-time professionals so they hire someone cheap with little or no experience and hope for the best.

That's one solution, but here's a better one: OUTSOURCING

Why should you consider outsourcing your marketing or social media? Lots of reasons, but here are a few important benefits to hiring Bloomerang's experts:

  • Hiring a professional to run your social media will ensure professional results and is less expensive than hiring and training your own full-time employee who you'll also have to manage, offer benefits to, and cover days off!

  • Our focus is on keeping you as a client and not auditioning for a better job offer. We're already exactly where we want to be and that's with you - not with whoever may come along offering a higher salary.

  • We can train anyone in your company to get them up to speed. Our marketing and social media experts are not only experienced, but they also live and breathe social media and stay on top of the constantly changing trends in the industry.

  • Our staff does nothing but what you contracted us to do - all day, every day!

  • Your results are guaranteed.

At Bloomerang Solutions, not only do we create an expectation, but we give you one that is reachable before we begin our work to get you there.

Best of all, no contracts, just agreements! In other words, you'll never have to fire us - but you can quit any time you'd like with nothing more than a 45-day notice. If you ever decide to quit our services, it is our professional responsibility to turn over all information that is outlined in our agreement back over to you - it's your business, you're in control!

Want to keep it in-house?

Bloomerang Solutions is ready to handle your entire online presence from your website to social media and targeted marketing with Google. But what if you already have a great staff member working on your accounts? Never fear - we can work with them to execute the strategies we create. We like to have a team on your end to work with, so that is an option worth exploring if would like to keep a closer eye on the accounts you manage.

So, what are you waiting for? For a fraction of the price of hiring a full-time employee, you can hire a group of experienced professionals, get results, improve your sales and engagements, and now focus more attention on the rest of your business while never having to worry about who has your access and what anyone else is doing.

-Art


Some of the best companies in the world understand this value. Unless you are big enough to run your own in-house agency, it makes sense to tap our knowledge base and let us get you results you desire. We're ready to help you supercharge your social media and achieve results you never thought were possible. Give us a call at (941) 806-1911 or leave a comment below to get started or to simply talk to one of our agents to find out if Bloomerang Solutions is the right choice for managing your social media.



Focus on the Success and the Dollars Will Follow

I have never claimed that growing your business is easy or fun, in fact, it can be extremely challenging. I’ve learned from experience that the two most dangerous things you can ever do to a small business is grow your business or move your location. Both of those things sound enticing but they can have severe consequences if the timing isn’t right.

When small businesses grow too fast, they’re not always ready for the influx of business they receive. This can quickly spiral out of control and it won’t take long before they’re buried in problems they didn’t even know existed.

The main reason for this is because so many people make the mistake of equating growth with success; the more they grow, the more successful they’ll be. In a vacuum, that makes sense, but the problem is that most people ignore or simply underestimate the new responsibilities that come along with growth – they’re called growing pains for a reason!

Patience is key, but along with that, it’s important to realize that not everyone can grow a business – and not every business is ripe for growth. It’s a great feeling when you see sales numbers jump and that’s a good sign that growth may be a viable option in the future – but your focus should be on success, not growth. If you follow success, the dollars will follow.

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Work smarter…and harder

If your goal is to grow your company and you feel that you’re ready to scale up, here are the three areas you need to focus on first:

  • Staffing. Invest in the right people – look for those who are fast on their feet and are good critical thinkers who can handle some pressure. I always find restaurant staff is the best for understanding organized chaos and dealing with unexpected issues. Better staff can free up more of your time which allows you to focus on other areas.

  • Training. Everyone needs training - even the top-level professional athletes spend much more time practicing than they do preforming. The key to great training is consistency. If all employees are trained the same way, there can be no dispute about what is right and what is wrong. Make sure your training materials are accurate, up-to-date, and taught consistently. Never assume that a new employee knows your business practices or procedures just because they have experience in your field.

  • Measuring. Set your benchmarks now and keep a close eye on your progress.

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Now that many of the major spring holidays are behind us, the next few month are the best time of the year to take a closer look at all aspects of your business in order to make the changes needed for a successful end to 2019.

Set your goals and expectations and focus on what is most important. To me? Close the sale and have plans to grow the relationship. Build from there and the dollars will follow.

I am here for you! Call me anytime at (941) 313-8025 if you would like to discuss or simply leave a comment below. Remember, it’s not just 'point, click, and order,' It's 'point, click, order…and grow'! You really can do it and next month you will have the order volume to get started!

Have a great week!

-Art

Avoid These Two Common Mistakes on $20 Tuesdays

If you’re like most florists I know, then many of your flowers arrive by Monday and are processed and in water by end of the day. Next you have Tuesday, that slug in the week! Unfortunately, Tuesdays fall a little too early for the weekend wedding plans unless you are gathering hard goods. But, do we know how many flowers we will use? We usually never do.

That is one of the main reasons why I believe that $20 Tuesday promotions are outstanding money makers for local florists.

The idea behind $20 Tuesday is to show value. It may not necessarily a big profit generator, but it is certainly a value reminder. When people see they can get flowers delivered on a Tuesday, the thoughts for reasons why people need them expand. It also doesn’t hurt that you’re creating transactions you would have never had on a day where you still have staff on the clock that needs to be paid.

I have always recommended having a running $20 Tuesday promotion because I know the value is there, but there are a couple of important things to remember if you want to run a similar promotion.

Avoid These $20 Tuesday Mistakes

  1. Never indicate a certain flower. Unless you got a special buy or you needed to order a lot of a certain type of flower for a wedding, do not limit yourself because you may end up in trouble if your promotion is popular, and that could end up costing you big. Instead, use up your extras in your $20 Tuesday promotions and clean out your coolers. In fact, even if you do have some premium flowers that you need to move, it's still best not to promise certain flowers and let people be surprised with some signature flowers like peonies, sunflowers, or other favorites.

  2. Never allow people to order this deal on any given day. You need to be very clear that this promotion is only valid on Tuesdays. Build the excitement and attract the value hunters; they need to know they got a great deal. Your specials will quickly lose value if you saturate the effort by offering it too often.

Promotions like $20 Tuesday have done wonders for many florists across the country. It now makes people see you as an affordable choice and that always leads to bigger and better things. Transactions are - and will always be - the key to kelp you move forward.

If you aren’t currently running a promotion like $20 Tuesday, we can help get everything set up for you. I did it for over 30 years when I ran my shop and it was always a popular promotion. This is the difference between a marketing agency and a retail florist working as an agency for florists - we know the ‘what’s’ and 'why's’. Give me a call anytime at (941) 806-1911 or leave a comment below and we’ll be happy to help you get started.